Values

The rules

The rulesThe rules

From putting customers first to celebrating every win, these values keep us on the right side of the duvet.

Customer first

Customer first

We put our customers first every time

Whatever our customers say, we listen

Celebrate success

Celebrate success

Little or large, we celebrate every success

Our ambition drives us further

Always authentic

Always authentic

We're trusted because we're open & honest

Colleague, customer, community - we're inclusive of all

Behind every bed is a story.

Here are a few of ours.

“I’ve learned so much .”

“I’ve learned so much .”

“Everyone helps each other — whether it’s lifting heavy frames or sharing tips on how to guide customers through our SleepMatch process. I’ve learned so much about product knowledge, customer care, and teamwork. It feels like being part of something bigger.”

Kacey PhelpsStore Team Leader

“Such a positive experience…”

“Such a positive experience…”

“Working in store at Dreams has been such a positive experience. I love helping someone choose the perfect mattress or bed — there’s something really rewarding about knowing you’ve helped someone sleep better. The team’s supportive, and there’s a real focus on learning and growing.”

Sophie McDonaldSleep Expert

“I’ve learned so much .”

“I’ve learned so much .”

“Everyone helps each other — whether it’s lifting heavy frames or sharing tips on how to guide customers through our SleepMatch process. I’ve learned so much about product knowledge, customer care, and teamwork. It feels like being part of something bigger.”

Kacey PhelpsStore Team Leader

“Such a positive experience…”

“Such a positive experience…”

“Working in store at Dreams has been such a positive experience. I love helping someone choose the perfect mattress or bed — there’s something really rewarding about knowing you’ve helped someone sleep better. The team’s supportive, and there’s a real focus on learning and growing.”

Sophie McDonaldSleep Expert
“I’ve learned so much .”
“Such a positive experience…”
“I’ve learned so much .”
“Such a positive experience…”